Contact Center

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VoipCor Contact Center delivers a true omnichannel experience and doesn't skimp on features.  If you hunger for a robust platform combined with first-rate customer servcie, then Alcor Consulting's VoipCor platform is what you need.  There are many contact center solutions on the market, but not many provide a high degree of flexibility nor the kind of personal attention you will get with VoipCor.  We are serious about your success, because our success depends on it.  We don't play the numbers game.  We simply provide one of the best platforms available and back it up with the best service available.   We are proud of our 24 hour onboarding time, and in many cases your hosted contact center account can be up and running in just a few hours.

  1. Simple Pricing - Our contact center subsriptions include call minutes for USA/Canada, so you pay just one flat fee per agent each month. Custom calling plans, including international, can be created for each customer. We also offer a metered subscription where you pay for the minutes separately.  With VoipCor, you have the option of using your preferred SIP trunk provider.
  2. OmniChannel - Interact with customers using a variety of channels, such as chat, video, email and text message.  Social media channels, such as Facebook and Twitter are also available.  
  3. Skill-based Mapping - Create any number of custom skills and route calls to agents based on their skill assignments. 
  4. Multi-Level IVR - Easily create multiple IVRs that can be used to interact with callers, providining menus, prompts, messages, etc.  Customization of IVR functionality is one of our strong points.  We can build an interface to provide dynamic data, process information, voice recognition, etc.
  5. Web Phone  - All agents can utilize the built-in softphone based on the latest WebRTC technology.  Our platform also gives you the option of connecting a physical phone, which registers over the LAN or internet (this means remote agents can use a softphone or actual desk phone).
  6. Live Call Monitoring - Supervisors can monitor calls and coach agents.

  7. Real-Time Analytics - Dashboard provides live stats for agents, queues, campaigns and calls.

  8. 100% Voice Recording - With our contact center platform, you get call recording free of charge.  Voicemails and call recordings are retained by default for a period of 3 years.  Longer retention time is available for a fee. For added security and to ensure compliance, the call recordings cannot be deleted. Only the system can delete recordings after the retention period.
  9. Automated Call Distribution (ACD) - Using a variety of strategies, the system can automatically distribute calls among agents.
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VoipCor Does Surveys!

VoipCor's survey module is available for one low fixed monthly price for the entire account (no per agent fee).  It can be activiated in minutes, and your team can have surveys operational in mere hours.  Surveys are managed from the easy-to-use survey dashboard.  The system can place calls automatically to a list of contacts and be presented an audio survey via the IVR.   Agents can also transfer a call to any one of the IVR surveys when they are done talking with a customer. 

 

 

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New Quality Assurance Module!

We've added a QA module to the platform at no extra charge to the subscriber.  Using the QA dashboard supervisors will be able to setup QA parameters and then monitor agent performance against expectations.  Detailed reporting will help ensure that quality standards are being met across your organization.

 

 

Request More Information!

If you are interested in the VoipCor Contact Center, please give us a call or submit the form below.

Address

5108 Sugarcane Ln
Fort Worth, TX  76179

Contacts

Email: info@alcorconsultinginc.com
Phone:  682-276-6838