VoipCor - An omnichannel Contact Center platform with a robust set of features for contact centers large and small
VoipCor Contact Center delivers a true omnichannel experience and doesn't skimp on features. If you hunger for a robust platform combined with first-rate customer service, then Alcor Consulting's VoipCor platform is what you need. There are many contact center solutions on the market, but not many provide a high degree of flexibility nor the kind of personal attention you will get with VoipCor. We are serious about your success, because our success depends on it. We don't play the numbers game. We simply provide one of the best platforms available and back it up with the best service available. We are proud of our 24 hour onboarding time, and in many cases your hosted contact center account can be up and running in just a few hours.
VoipCor Does Surveys!
VoipCor's survey module is available for one low fixed monthly price for the entire account (no per agent fee). It can be activiated in minutes, and your team can have surveys operational in mere hours. Surveys are managed from the easy-to-use survey dashboard. The system can place calls automatically to a list of contacts and be presented an audio survey via the IVR. Agents can also transfer a call to any one of the IVR surveys when they are done talking with a customer. Additionaly, there is a survey mode which presents a survey form on the agent's screen which can be filled out by the agent while on the phone with their contact.
New Quality Assurance Module!
We've added a QA module to the platform at no extra charge to the subscriber. Using the QA dashboard supervisors will be able to setup QA parameters and then monitor agent performance against expectations. Detailed reporting will help ensure that quality standards are being met across your organization.